David the new guy is a more than worthy replacement of the once seemingly-irreplaceable Sylvia. Eager to do well in his new job, David performed like a consummate pro. When he discovered an error in his original estimate, he took full responsibility and lowered the final bill, on his own initiative. I've been a satisfied Robert's customer for years, servicing my Mini Cooper S there rather than at the nearest Mini Cooper dealer up in Silicon Valley. At 90,000 miles, my little rocket still hums.